Terms & Conditions

These terms govern your use of Ground Air (ground-air.com) through our app, our website or our branches. By using the service you agree to them.

1) Account and verification

An account is created with a mobile number verified by a code sent to you. You are responsible for the accuracy of your details, for everything done through your account, and for telling us at once if you lose control of your number.

2) The service

We move parcels between our branches and the cities we operate in. A parcel is handed in at a branch and collected from the destination branch unless agreed otherwise in writing. Available branches and times appear in the app.

3) What may not be shipped

• Flammable or explosive materials and compressed gases.
• Cash, precious metals, jewellery and securities.
• Narcotics, weapons, and anything prohibited by Saudi law.
• Live animals, and perishable goods unless agreed in advance.

A branch may inspect a parcel and refuse it. The sender bears full responsibility for any harm arising from a breach of this clause.

4) Weight and price

The price shown when you order is an estimate based on the details you entered. The final price is calculated after the shipment is weighed at the branch. If the weight or the number of parcels differs from what you declared by more than the allowed margin, the price is recalculated and shown to you for approval before intake is completed.

5) Packing and the sender's responsibility

The sender must pack the contents to withstand transport and describe them truthfully. We are not liable for damage caused by poor packing or an inaccurate description.

6) Delivery and collection

A parcel is released to the recipient or their authorised representative. Proof of identity or a verification code may be requested. If delivery fails after reasonable attempts, we contact the sender for a decision, and return or storage fees may apply.

7) Times and delays

Published times are estimates. We are not liable for delays caused by circumstances beyond our control, such as weather, road closures or action by the authorities.

8) Loss or damage

A claim must be submitted within 14 days of delivery or of the expected delivery date. Compensation, where due, is for the proven actual value of the contents and no more than the limit stated in the shipping contract. It does not cover prohibited items, indirect loss, or loss of profit.

9) Cancellation

You may cancel an order before the shipment is received at a branch. After intake, cancellation and refunds depend on the shipment's status and location.

10) Acceptable use

The app may not be used for any unlawful purpose, to reach other people's data, or to disrupt the service. We may suspend an account that breaches this.

11) Changes to these terms

We may update these terms; the date of the last update appears at the top of the page.

12) Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia, and its competent courts have jurisdiction over any dispute.

13) Contact

Support WhatsApp 966560800066 · email info@ground-air.com.