Privacy Policy

This policy explains what data Ground Air (ground-air.com) collects when you use our app or website, why we collect it, who we share it with, and what rights you have over it.

1) What we collect

• Account data: your name, mobile number, email if you add one, and your app language.
• Shipment data: the recipient's name and mobile number, origin and destination cities, a description of the contents, the number of parcels, and the declared weight.
• Addresses and locations: addresses you save, and coordinates you choose yourself on the map when placing an order. We do not track your location in the background.
• Parcel photographs: taken at the branch when your shipment is received, to record its condition and count. You can see them in your order details.
• Technical data: device type and operating system, app version, notification token, and the usage logs needed to run and protect the service.

2) Why we use it

• To carry out your shipment: intake at the branch, weighing, pricing, transport and delivery.
• To keep you and the recipient informed through WhatsApp and app notifications.
• To price the shipment, and to re-price it if the actual weight differs from the declared one — after telling you and obtaining your approval.
• For support and complaints, to prevent misuse, and to comply with the law.

3) Who we share it with

• Branch staff and the assigned driver — only as needed to move the parcel and transfer custody.
• The recipient — who is told the sender's name and the shipment details in order to collect it.
• Service providers acting for us: our WhatsApp messaging provider, our notification provider (Google Firebase), and our cloud storage provider for photographs and attachments.
• Competent authorities upon a lawful request.

We do not sell or rent your data, and we do not use it for third-party advertising.

4) The public tracking page — please read

Every shipment has a tracking link that can be opened without signing in by anyone holding its number, because the link is sent to the recipient. That page shows only the shipment's status, its route and the delivery branch; it shows no mobile numbers, no price and no detailed addresses. Share the shipment number only with someone entitled to follow it.

5) How long we keep it

We keep your account data for as long as the account exists. Shipment records and financial documents are kept for the period Saudi regulations require, after which they are destroyed or stripped of anything identifying you.

6) Security

Data travels over an encrypted connection, access is limited to those who need it for their work, and every action on your account or shipment is logged. No system is perfectly secure; if an incident materially affects your data, we will tell you.

7) Your rights

• See and correct your data from "My account" in the app.
• Ask for your account and data to be deleted — see the Account & Data Deletion page.
• Withdraw your consent to notifications at any time from your device settings.

8) Children

The service is not directed at anyone under 18, and we do not knowingly collect their data.

9) Changes to this policy

We may update this policy; the date of the last update appears at the top of the page. Continuing to use the service after an update means you accept it.

10) Contact

For any question about your privacy: support WhatsApp 966560800066 or email info@ground-air.com.