Account & Data Deletion

This page explains how to ask for your Ground Air (ground-air.com) account and data to be deleted, what is deleted, and what we are required to keep and why.

1) How to ask

• Message our support on WhatsApp: 966560800066
• Or email info@ground-air.com from the address registered on your account.

Include your registered mobile number and the sentence "I request deletion of my account and data". We may verify your identity with a code sent to your number, so that nobody can delete someone else's account.

2) What is deleted

• Your name, mobile number, email and account language.
• Your saved addresses and the locations you chose on the map.
• Your profile photo, if you added one.
• Your notification tokens and registered devices — app notifications stop immediately.

3) What we keep, and why

• Shipment records and financial documents (shipment numbers, dates, amounts): Saudi regulations require these to be kept for a set period for accounting and legal purposes. Identifying details are removed where possible.
• Data tied to an open dispute or claim: kept until it is resolved.
• Parcel photographs attached to a completed shipment: treated as part of that shipment's record.

4) How long it takes

Your request is carried out within 30 days of your identity being verified, and you are told when it is done. Anything kept for legal reasons is destroyed when its period ends.

5) What deletion means

• A deleted account cannot be restored, and you lose your order history in the app.
• Shipments in progress are completed or cancelled by agreement with you before deletion is carried out.
• Deletion does not affect amounts due before it.

6) Following up

You can ask about the status of your request at any time on support WhatsApp 966560800066.